The handovers

Every point where work passes between people, teams or systems.

The part

What it is

Handovers are where work waits and where information is lost. Their number is one of the better predictors of how long a process takes.

Each handover has a queue attached, even where nobody would describe it as one.

The smallest level

The attributes it carries

Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.

From and to
Who passes to whom, which is where the queue forms.
Role shared type
Wait time
How long work sits before the next step starts.
Duration shared type
What is lost
Context, information or accountability that does not survive the handover.
Text shared type