Operational Systems · Standards and quality · Component
The defect record
Defects logged by where they were created rather than where they were found, because only the first is actionable.
The deliverable
What it is
Defects are almost universally recorded where they are discovered, which produces a report about the quality function rather than about the process.
Recorded by origin, the same data points at the two or three steps that generate most of the problem, which is a considerably shorter list.
One level in
What it is made of
Each element is a constituent part of the component. Follow one to see the attributes it carries.
The defect
What was wrong, with enough detail to recognise the same thing again.
3 attributes: Defect · Severity · Standard breached
LearnThe origin
Where the defect was created, as distinct from where it was found.
3 attributes: Created at · Found at · Time to detection
LearnThe pattern
What recurs, grouped by origin and cause.
3 attributes: Cause category · Occurrences · Addressed
Learn
Record where the defect was created, not where it was found. Only the first field can be acted on.
The other components in standards and quality
The standard
What good output looks like, written as conditions that can be checked rather than qualities that must be judged.
LearnThe check points
Where quality is verified, placed as close to the source of the defect as possible rather than at the end of the line.
Learn