KPI management · Targets and thresholds · Component
The target
What good looks like, with where the number came from — because a target with no derivation is negotiated rather than set.
The deliverable
What it is
Targets set by negotiation land where the person setting them expects to be comfortable. Targets derived from something — capability, benchmark, or what the plan requires — can be argued with, which makes them better.
A target that is met every period was set too low, and one never met was set without reference to capability. Both are visible in the record.
One level in
What it is made of
Each element is a constituent part of the component. Follow one to see the attributes it carries.
The history
How the target has been met over time.
3 attributes: Periods met · Typical variance · Recalibrate
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A target met every period was set too low. A target never met was set without reference to capability.
The other components in targets and thresholds
The variation band
How much the measure moves when nothing has changed — because most reactions to measures are reactions to noise.
LearnThe action threshold
The level that triggers a response, and who responds — because a threshold with no action is a colour on a dashboard.
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