Purpose · Integrity · Component
The external read
What people outside the organisation say it appears to be for — from customers, new joiners and those who have left.
The deliverable
What it is
The gap between stated and enacted purpose is not usually visible from inside, because everyone inside is reasoning from the stated version.
Three groups can still see it: customers, employees in their first month, and people who have recently left. None of them can for long, which is what makes the timing of this element matter.
One level in
What it is made of
Each element is a constituent part of the component. Follow one to see the attributes it carries.
New joiners
What the organisation appears to be for, to someone in their first weeks.
2 attributes: Impression · Tenure at asking
LearnCustomers
What the organisation appears to exist for, judged by what it delivers.
2 attributes: Perception · Collected via
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Ask new joiners at week four. Earlier they have seen nothing; later they have started explaining it the way everyone else does.
The other components in integrity
The evidence audit
Recent decisions read backwards to infer the purpose they imply — the enacted purpose, as opposed to the stated one.
LearnThe gap log
The differences found between stated and enacted purpose, each marked as being closed, tolerated, or not yet decided.
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