Gathering it · The unsolicited · Element
The sources
Where unsolicited feedback arrives.
The part
What it is
Support, reviews, social channels, cancellation forms and sales conversations. Each sits with a different function and none of them reads the others.
Bringing them into one view is usually the single largest improvement available in feedback practice.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.