Escalation · The time limit · Element
The limit
How long before a case is reviewed.
The part
What it is
Set by severity. A serious case reviewed after a week has already produced the damage the review was meant to prevent.
The review is not a deadline for resolution; it is a check that someone is still working on it.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
The other elements in the time limit
The oldest
The cases that have been open longest.
LearnThe prevention
What escalations say about upstream problems.
Learn