Escalation · The time limit · Element
The oldest
The cases that have been open longest.
The part
What it is
A weekly look at the three oldest open cases is the cheapest available protection against a case being forgotten entirely.
The oldest case is frequently one with an unusual problem that nobody knows how to progress and nobody has said so.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
The other elements in the time limit
The limit
How long before a case is reviewed.
LearnThe prevention
What escalations say about upstream problems.
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