Escalation · The time limit · Element
The prevention
What escalations say about upstream problems.
The part
What it is
A category escalating repeatedly is a product, process or documentation problem being handled as a support problem.
Routing that finding upstream is what turns escalation data into prevention rather than into staffing.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
The other elements in the time limit
The limit
How long before a case is reviewed.
LearnThe oldest
The cases that have been open longest.
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