Core Competencies · Identification · Component

The self-image gap

The distance between what the organisation says it is good at and what the evidence supports.

The deliverable

What it is

Every organisation holds beliefs about its own strengths that predate the evidence. Some are true, some were true once, and some were never tested.

The gap is worth recording rather than quietly correcting, because the false beliefs usually explain decisions that would otherwise look inexplicable.

One level in

What it is made of

Each element is a constituent part of the component. Follow one to see the attributes it carries.

  1. The claimed

    What the organisation says about itself, in its own materials.

    3 attributes: Claim · Where stated · Held for

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  2. The supported

    Which claims the evidence file actually supports.

    3 attributes: Claim · Support level · True within

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  3. The correction

    What is being done where the claim is not supported — narrow it, drop it, or build towards it.

    3 attributes: Action · Owner · By when

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Narrowing an unsupported claim usually beats dropping it. A true claim about a specific segment is stronger than a false general one.