KPI management · Choosing what to measure · Component
The candidates
Measures considered, with the decision each would inform — because a candidate with no decision behind it is reporting.
The deliverable
What it is
Candidate lists are usually assembled from what the systems already produce, which means the selection was made by whoever configured the software.
Pairing each candidate with a decision removes most of the list immediately, and what remains is worth arguing about.
One level in
What it is made of
Each element is a constituent part of the component. Follow one to see the attributes it carries.
The candidate
Each measure being considered.
3 attributes: Measure · Currently available · Proposed because
LearnThe decision served
What decision this measure would inform.
3 attributes: Decision · Decided by · Duplicated
LearnThe collectability
Whether it can be measured reliably.
3 attributes: Collection method · Effort per period · Reliability
Learn
A measure requiring manual collection is collected inconsistently and then abandoned. That is worse than not choosing it.
The other components in choosing what to measure
The balance
How the chosen set spreads across financial, customer, process and capability — because financial measures alone describe the past.
LearnThe chosen set
The few the organisation is actually run on, with an owner each — capped, so that adding one requires removing one.
Learn