KPI management · Choosing what to measure · Component
The chosen set
The few the organisation is actually run on, with an owner each — capped, so that adding one requires removing one.
The deliverable
What it is
The cap is the mechanism. Without one, every reasonable request adds a measure and the set doubles every two years.
An owner per measure is what makes it more than a number: someone who is expected to explain movement and act on it.
One level in
What it is made of
Each element is a constituent part of the component. Follow one to see the attributes it carries.
The cap
The maximum number, and how additions are handled.
3 attributes: Cap · Current count · Addition rule
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A hard cap forces a trade whenever someone proposes a new measure. That trade is the conversation worth having.
The other components in choosing what to measure
The candidates
Measures considered, with the decision each would inform — because a candidate with no decision behind it is reporting.
LearnThe balance
How the chosen set spreads across financial, customer, process and capability — because financial measures alone describe the past.
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