Performance Analysis · Acting on it · Component
The recommendation
What should be done, by whom, by when — because an analysis ending at a finding leaves the hardest step to whoever reads it.
The deliverable
What it is
A finding is not a recommendation. Moving from one to the other requires judgement about what the organisation should do, and that step is either taken by the analyst or left to whoever is in the room.
Being explicit about where the evidence ends and the judgement begins is what makes a recommendation trustworthy rather than authoritative.
One level in
What it is made of
Each element is a constituent part of the component. Follow one to see the attributes it carries.
The basis
How much of the recommendation the evidence supports.
3 attributes: Supported by finding · Judgement · Confidence
LearnThe cost
What acting on it would take.
3 attributes: Cost to implement · Expected value · Worth doing
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A recommendation to “consider” something is a recommendation to do nothing.
The other components in acting on it
The implementation
Whether it was actually done — because the rate at which recommendations are implemented measures the analysis function.
LearnThe outcome
Whether the change produced what was predicted — which is how analytical judgement improves rather than merely accumulating.
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