Retention and engagement · The exit findings · Element
The pattern
What recurs across departures, and where it has been routed.
The part
What it is
A reason appearing once is information about a person. The same reason appearing four times is information about the organisation.
Findings that go nowhere are the norm. Naming a recipient for each pattern is what changes that.
The smallest level
The attributes it carries
Each attribute is one of the framework’s shared types. What a date is, and how it is written, is defined once for the whole model — the note here says what it means in this particular place.
Occurrences
How many departures it appeared in, which is what distinguishes it from an anecdote.
Number shared typeRouted to
Who received it — the step whose absence makes exit interviews pointless.
Person shared type