Partners · Value review · Component
The performance record
What was delivered against what was agreed, over the period — kept continuously rather than assembled at review time.
The deliverable
What it is
A performance record assembled at review time is assembled from memory, which favours whatever happened most recently.
It should cover both sides. Reviews that only assess the partner miss the most common cause of underperformance, which is inputs that did not arrive.
One level in
What it is made of
Each element is a constituent part of the component. Follow one to see the attributes it carries.
The delivery
What the partner delivered against each obligation.
3 attributes: Obligation · Met · Actual
LearnThe own performance
What your side delivered against its own obligations.
3 attributes: Own obligation · Met · Effect on partner
LearnThe issues
What went wrong during the period, and how it was handled.
3 attributes: Issue · Time to resolve · Recurrence
Learn
Record your own side’s performance too. Late decisions and missing access are the most common cause of partner underperformance.
The other components in value review
The full cost
What the partnership actually costs — price, management time, and what switching would cost if it ended.
LearnThe decision
Renew, renegotiate or exit — taken far enough before the renewal date that all three are genuinely available.
Learn