Customer Journey · Their own process · Component
The requirements
The standards, specifications and obligations the customer has to satisfy, who imposes each, and the phase at which it stops being negotiable.
The deliverable
What it is
Requirements exclude before they persuade. Where a documentation format, a certification or a classification is demanded, a supplier who cannot produce it is out of the process before any argument about quality is heard.
The moment a requirement is settled matters more than the requirement itself. Once a specification is issued, changing it costs the customer time they do not have, and a supplier who arrives afterwards is arguing against the whole project’s schedule.
Danish construction gives the clear case: the ICT specification sets out what has to be delivered digitally, in what format, at what level of detail, and it is written early. Everything downstream inherits it, and a product that cannot be delivered in the demanded form is effectively unavailable to that project.
One level in
What it is made of
Each element is a constituent part of the component. Follow one to see the attributes it carries.
The obligation
What has to be satisfied, stated as the requirement states it.
3 attributes: Requirement · Kind · Source
LearnWho imposes it
Where the obligation comes from, which decides whether it can be argued with at all.
3 attributes: Imposed by · Falls on · Negotiable
LearnWhen it is settled
The phase at which the requirement becomes fixed, after which arriving with an alternative is too late.
3 attributes: Settled in phase · What fixes it · Confidence
LearnWhat it asks of you
The demand the requirement makes on the supplier — and where in your own business that demand has to be met.
4 attributes: Requirement · What is asked · Answered at · Whether you have it
Learn
A requirement binds the customer, and in binding them it asks something of you. Record both, or you meet the demand at the point of losing to it.
The other components in their own process
The phases
The stages of the customer’s own work, in their order and under their names, with what each one has to produce before the next can begin.
LearnWhere you enter
The points at which a supplier can actually enter the customer’s process, and what can be changed at each — influence, specification, or delivery against a decision already taken.
Learn