Operational Systems · Continuous improvement · Component
The updated standard
The improvement written into the standard — which is the step that makes it permanent rather than temporary.
The deliverable
What it is
An improvement not written into the standard reverts within a quarter, because the standard is what new people are trained on and what everyone falls back to under pressure.
This is the smallest step in the module and the one most often skipped, which is why so many organisations improve the same process repeatedly.
One level in
What it is made of
Each element is a constituent part of the component. Follow one to see the attributes it carries.
The revision
The change made to the standard document itself.
3 attributes: Version · From improvement · Effective
LearnThe communication
Who was told, how, and whether they had to acknowledge it.
3 attributes: Told · Method · Acknowledged
LearnThe adherence check
Whether the new standard is actually being followed a few months later.
3 attributes: Checked · Adherence · If not followed
Learn
Check adherence a quarter later. Where the new standard is not being followed, it usually does not work.
The other components in continuous improvement
The improvement log
What was changed, by whom, and what it was expected to do — kept so that improvement can be distinguished from activity.
LearnThe measurement
Before and after for each change, so that effect can be distinguished from enthusiasm.
Learn