Operational Systems · Process design · Component
The future-state design
The redesigned process, built from the real one, with each change traced to what it is meant to fix.
The deliverable
What it is
The design should follow from the analysis rather than from a template. A change that cannot be traced to something the current-state map revealed is a preference.
Removing handovers and queues generally yields more than optimising steps, and it is harder organisationally because it moves responsibility.
One level in
What it is made of
Each element is a constituent part of the component. Follow one to see the attributes it carries.
The changes
Each change to the process, with the problem it addresses.
3 attributes: Change · Addresses · Expected effect
LearnThe new flow
The redesigned sequence, with its expected times.
3 attributes: Step · Expected lead time · Handover count
LearnThe transition
How the organisation gets from one process to the other.
3 attributes: Cutover · In-flight handling · Owner
Learn
Trace every change to something the current-state map revealed. Untraceable changes are the ones reversed within a year.
The other components in process design
The current-state map
How work actually moves today, including the queues and the workarounds — as observed rather than as described.
LearnThe time analysis
Where the elapsed time actually goes — processing against waiting — which is where the improvement opportunity nearly always sits.
Learn