UI and UX Optimization · Understanding use · Component
The observation
What was seen when real people used it — the cheapest research available and the one most often skipped.
The deliverable
What it is
Five people attempting a real task surfaces most significant problems. It costs an afternoon and requires no expertise beyond staying quiet.
The discipline is not helping. The moment the observer explains something, the session stops measuring the interface and starts measuring the observer.
One level in
What it is made of
Each element is a constituent part of the component. Follow one to see the attributes it carries.
The observations
What actually happened.
3 attributes: Observation · At step · Participants affected
LearnThe recurrence
What several people did the same way.
3 attributes: Pattern · Of how many · Priority
Learn
The moment the observer explains something, the session stops measuring the interface and starts measuring the observer.